Dear Customer,

Greetings from Host Department.

We are aware that you have been frustrated with the services provided to you by us in the past two weeks. We accept that our service has been not been to the mark.

We would like to explain the reason for the network delay and subsequent denial of services to our customers.

As you know we have recently changed our customer support operations to a different vendor which has not gone well with the previous provider. Armed with information of the network architecture of our hosting center, in collusion with some external miscreants, for some reason which is only known to them, have unleashed a serious DDOS attack on our facility.

We have been trying to recover segment by segment of our network from the aftermath of this attack. The task has been so enormous and we where not been able to fathom the impact of the attack. Our deadlines had to be extended as our initial estimations proved futile. We are still confident of bringing back the network to our earlier glorious days. We request you to bear with us in our distress and assure you to extend a credit of $10 to all our customers in lieu of the frequent outages for the past 2 weeks.

We apologize for the inconvenience caused to you and assure you the same quality of service to be restored at the earliest. We are grateful for your cooperation provided to us so far and hope to continue our relationship with you.

Warm Regards,

Thomas