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Taekwondo Western Australia website offline – Fixed

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2:02 am
November 9, 2009


Roy Khoh

Canning Vale, Western Australia

Admin

posts 153

I know this is unrelated to ATA-WA site, but I often refer to the tkdwa.org.au website.

Many times, when people ring me about Taekwondo – and if I cannot cater for their particular needs, I will refer to other clubs in the area. For me, I refer by way of informing them of the tkdwa website and to look in the "Locations" area for clubs.

From what I know, the site has been down for almost 2 weeks. Reportedly, the site has been down for about 3 weeks.

I use to compare the uptime of ata-wa.org.au and tkdwa.org.au and noted that ata-wa.org.au would intermittently throughout the day be inaccessible; while tkdwa.org.au was rock solid.

Now having experienced this long outage for tkdwa.org.au, I don't mind so much that ata-wa.org.au might be down for 2 minutes here and there.

6:22 pm
November 9, 2009


Roy Khoh

Canning Vale, Western Australia

Admin

posts 153

This email was received on October 30, 2009:

Dear Customer,

Greetings from Host Department.

We are aware that you have been frustrated with the services provided to you by us in the past two weeks. We accept that our service has been not been to the mark.

We would like to explain the reason for the network delay and subsequent denial of services to our customers.

As you know we have recently changed our customer support operations to a different vendor which has not gone well with the previous provider. Armed with information of the network architecture of our hosting center, in collusion with some external miscreants, for some reason which is only known to them, have unleashed a serious DDOS attack on our facility.

We have been trying to recover segment by segment of our network from the aftermath of this attack. The task has been so enormous and we where not been able to fathom the impact of the attack. Our deadlines had to be extended as our initial estimations proved futile. We are still confident of bringing back the network to our earlier glorious days. We request you to bear with us in our distress and assure you to extend a credit of $10 to all our customers in lieu of the frequent outages for the past 2 weeks.

We apologize for the inconvenience caused to you and assure you the same quality of service to be restored at the earliest. We are grateful for your cooperation provided to us so far and hope to continue our relationship with you.

Warm Regards,

Thomas

5:52 pm
November 12, 2009


Roy Khoh

Canning Vale, Western Australia

Admin

posts 153

Well, it appears the site is back online now.

A MINIMUM downtime of at least 2 weeks. Add in the additional "past two weeks" as above and that makes it about a month the site was down.

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Taekwondo Western Australia website offline – Fixed

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